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Privacy policy

We won't pass your details on to anyone else unless you tell us we can.

About us

In this Policy we use the terms “we”, “us”, and “our” (and other similar terms) to refer to National Accident Law; we act as a data controller responsible for your personal data.

National Accident Law and National Accident Helpline are the trading names of National Accident Law Limited, a company registered in England & Wales (company number 11496339. Our registered office is: Bevan House, Kettering Parkway, Kettering Venture Park, Kettering, Northamptonshire, NN15 6XR. We are authorised and regulated by the Solicitors Regulation Authority (SRA), number: 655606.

National Accident Law Panel Firms

When a call is made in response to marketing under the National Accident Helpline brand , it will be answered by National Accident Law. We work in association with a panel of solicitors. We may , with your consent , pass your data to a panel support solicitor so that they can advise you further about your personal injury claim. Any data or information you provide to the panel solicitor will be handled   in accordance with their own Privacy Policy.

Privacy policy

  • National Accident Helpline is always striving to improve its services
    For that reason we ask the solicitors to provide brief details of the progress and outcome of your case. We treat this information confidentially, but if you don't want the solicitor to report this information, please instruct them accordingly.
  • Contacting us
    When telephoning National Accident Helpline we inform you that calls may be recorded and used for internal training and regulatory compliance purposes only. If you phone us between 08:00-21:00 Monday to Friday, 09:00-18:00 on Saturday and 09:30-17:00 on Sunday, you will be put through directly to a NAH specialist advisor who will be able to talk you through the claims process and any queries you may have. If you phone at any other time, you will be put through to our call centre where we will take your details and arrange for a specialist advisor to call you back during the times above.
  • Our policy against abusive calls
    We operate a zero tolerance policy towards the abuse of our employees who have a right to carry out their work without fear of being abused. Malicious or abusive calls are a criminal offence under Section 43 of the Telecommunications Act 1984, and NAH will not hesitate to report such acts to the police.
  • Site information
    The contents of the website and videos do not constitute legal advice and you should always consult a suitably qualified lawyer on any specific legal problem. This site is optimised for a screen resolution of 1366 x 768. The site is designed to give you some information about claiming compensation for injuries in accidents and, if you wish, help you start a claim with a specialist solicitor in your area.

How we use your information

  • National Accident Helpline is always striving to improve its services
    For that reason we ask the solicitors to provide brief details of the progress and outcome of your case. We treat this information confidentially, but if you don't want the solicitor to report this information, please instruct them accordingly.
  • Contacting us
    When telephoning National Accident Helpline we inform you that calls may be recorded and used for internal training and regulatory compliance purposes only. If you phone us between 08:00-21:00 Monday to Friday, 09:00-18:00 on Saturday and 09:30-17:00 on Sunday, you will be put through directly to a NAH specialist advisor who will be able to talk you through the claims process and any queries you may have. If you phone at any other time, you will be put through to our call centre where we will take your details and arrange for a specialist advisor to call you back during the times above.
  • Our policy against abusive calls
    We operate a zero tolerance policy towards the abuse of our employees who have a right to carry out their work without fear of being abused. Malicious or abusive calls are a criminal offence under Section 43 of the Telecommunications Act 1984, and NAH will not hesitate to report such acts to the police.
  • Site information
    The contents of the website and videos do not constitute legal advice and you should always consult a suitably qualified lawyer on any specific legal problem. This site is optimised for a screen resolution of 1366 x 768. The site is designed to give you some information about claiming compensation for injuries in accidents and, if you wish, help you start a claim with a specialist solicitor in your area.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

​

Last updated: 06/11/2020

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Use the form below to request a call back from one of our personal injury advisors.

 Information on how we handle your data is in our Privacy Policy

Or call us now on 0800 047 3124

where you can speak with us in complete confidence at your earliest convenience.

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